in_the_media
Newsweek - March 5, 2010
Posted Mar 5, 2010 -- webcomm
Media Outlet:
Newsweek
The Toyota recall has exposed problems for the largest and virtually the last remaining face of Japanese manufacturing and trading prowess. Like many Japanese companies, even global ones, it has suffered from insularity and parochialism, and a hierarchical structure that discouraged innovation or input from others. Robert Dujarric of Temple University–Japan says that most of the core management team is Japanese, and the company's suppliers are part of Toyota's vertical structure, limiting contact with outsiders. The public-relations response has been plagued by Japanese cultural tendencies to dodge controversy and conflict, even to the point of denying glaringly dangerous problems, like sticking accelerating pedals.