Responding to workplace anger with compassion improves tension

The best response to workplace anger is compassion, not punishment, a new study suggests. Supportive reactions by managers and co-workers to an employee's angry outburst can actually lead to positive changes in the workplace, while chastising or taking no action accomplishes nothing, according to Deanna Geddes, chair of the Human Resource Management department at Temple's Fox School of Business. "Some of the most transformational conversations come about through expressed anger," said Geddes.
April 14, 2011 | Health Day, Economic Times