Managers more willing to accept anger at work

Workplace anger is unfairly stigmatized, says Deanna Geddes, chair of human resource management at Temple's Fox School of Business and co-author of a study on workplace anger. The traditional view of workplace anger — unsafe at any decibel level — still prevails, but some researchers are now trying to distinguish between good anger and bad, and some managers are willing to accept reasonable expressions of anger as productive, or at least honest. "People need to know when they've offended us," Geddes says. "That's how people learn what they can and can't do."
April 19, 2011 | Chicago Tribune